Category: French DPA

CNIL updates its FAQs for case of a No-Deal Brexit

24. September 2019

The French data protection authority “CNIL” updated its existing catalogue of questions and answers (“FAQs”) to inform about the impact of a no-deal brexit and how controllers should prepare for the transfer of data from the EU to the UK.

As things stand, the United Kingdom will leave the European Union on 1st of November 2019. The UK will then be considered a third country for the purposes of the European General Data Protection Regulation (“GDPR”). For this reason, after the exit, data transfer mechanisms become necessary to transfer personal data from the EU to the UK.

The FAQs recommend five steps that entities should take when transferring data to a controller or processor in the UK to ensure compliance with GDPR:

1. Identify processing activities that involve the transfer of personal data to the United Kingdom.
2. Determine the most appropriate transfer mechanism to implement for these processing activities.
3. Implement the chosen transfer mechanism so that it is applicable and effective as of November 1, 2019.
4. Update your internal documents to include transfers to the United Kingdom as of November 1, 2019.
5. If necessary, update relevant privacy notices to indicate the existence of transfers of data outside the EU and EEA where the United Kingdom is concerned.

CNIL also discusses the GDPR-compliant data transfer mechanisms (e.g., standard contractual clauses, binding corporate rules, codes of conduct) and points out that, whichever one is chosen, it must take effect on 1st of November. If controllers should choose a derogation admissible according to GDPR, CNIL stresses that this must strictly comply with the requirements of Art. 49 GDPR.

CNIL and ICO publish revised cookie guidelines

6. August 2019

The French data protection authority CNIL as well as the British data protection authority ICO have revised and published their guidelines on cookies.

The guidelines contain several similarities, but also differ in some respects.

Both France and the UK consider rules that apply to cookies to be also applicable to any device that stores or accesses information. In addition, both authorities stress that users must give specific, free and unambiguous consent before cookies are placed. Further scrolling of the website cannot be considered as consent. Likewise, obtaining consent from T&Cs is not lawful. This procedure violates Art. 7 (2) of the General Data Protection Regulation (GDPR), according to which the request for consent shall be presented in a manner which is clearly distinguishable from the other matters, in an intelligible and easily accessible form, using clear and plain language. In addition, all parties who place cookies must be named so that informed consent can be obtained. Finally, both authorities point out that browser settings alone are not a sufficient basis for valid consent.

With regard to the territorial scope, CNIL clarifies that the cookie rules apply only to the processing of cookies within the activities of an establishment of a controller or processor in France, regardless of whether the processing takes place in France. The English guideline does not comment on this.

Cookie walls are considered non-compliant with GDPR by the French data protection authority due to the negative consequences for the user in case of refusal. ICO, on the other hand, is of the opinion that a consent forced on the basis of a cookie wall is probably not valid. Nevertheless GDPR must be balanced with other rights. Insofar ICO has not yet delivered a clear position.

Regarding analytic cookies, CNIL explains that a consent is not always necessary, namely not if they correspond to a list of cumulative requirements created by CNIL. ICO, on the other hand, does not exempt cookies from the consent requirement even in the case of analytic cookies.

Finally, CNIL notes that companies have six months to comply with the rules. However, this period will only be set in motion by the publication of a statement by the CNIL, which is still pending. CNIL expects this statement to be finalised during the first quarter of 2020. The ICO does not foresee such a time limit.

CNIL fines French insurance company

26. July 2019

The French Data Protection Authority (CNIL) imposed a € 180.000 fine on a French insurance company for violating customer data security on their website.

Active Assurance is an insurance intermediary and distributor of motor insurances to customers. On their website, people can request offers, subscribe to contracts and access their personal space.

In 2018, CNIL received a complaint from an Active Assurance customer, saying that he had been able access other users’ data. The other accounts were accessible via hypertext links referred on a search engine. Customers’ documents were also available by slightly changing the URL. Among those records were drivers’ licences, bank statements and documents revealing whether someone has been subject of a licence withdrawal or hit and run.

CNIL informed the company about the violations and a few days later, the company stated that measures had been taken to rectify the infringements. After an on-site audit at the company’s premises, CNIL found that the measures taken were not sufficient and that Active Assurance violates Art. 32 GDPR. Active Assurance should have ensured that only authorized persons had access to the documents. The company should have also instructed the customers to use strong passwords and it should not have send them the passwords in plain text by e-mail.

Based on the seriousness of the breach and the number of people involved, CNIL imposed a fine of € 180.000.

CNIL publishes action plan on targeted online advertising

3. July 2019

On 29th June, the French data protection authority CNIL published its 2019-2020 action plan, which aims to set rules for targeted online advertising and guide companies in their compliance efforts.

The Action Plan consists of two main steps. First, new cookie guidelines will be published in July 2019. The last cookie policy dates back to 2013, for which CNIL stated that the policy is no longer valid and will be repealed due to the stricter approval requirements of the GDPR. In order to comply with the new cookie guidelines, companies will be given a transitional period of 12 months. During this period, it will still be possible to define further browsing of a website as consent to the use of cookies. However, CNIL requires that during this transition period Cookies will be set only after consent has been obtained.

As a second major step, working groups composed of CNIL officials and stakeholders from the adtech ecosystem will be formed to develop practical approaches to obtain consent. The draft recommendations developed on the basis of this discussion will be published by CNIL at the end of 2019 or at the latest at the beginning of 2020 in order to make them available for public consultation. CNIL will then implement the final version of the recommendations after a period of six months.

The reason for preparing the Action Plan was that CNIL received numerous complaints about online marketing practices from individuals, non-profit organisations, organisations and associations. In 2018, 21% of complaints related to these issues. At the same time, CNIL received numerous questions from industry professionals trying to better understand their GDPR obligations.

CNIL fines translation company for violating the French Data Protection Act

19. June 2019

The French Data Protection Authority (CNIL) recently fined UNIONTRAD COMPANY €20,000 for excessive video surveillance of employees.

UNIONTRAD COMPANY is a small French translation company with nine employees. Between 2013 and 2017, several employees complained that they were filmed at their workspaces. The CNIL alerted the company two times to the rules for installing cameras at the workspace, particularly that employees should not be filmed continuously and that information on present cameras should be given.

In an audit carried out at the company’s grounds in February 2018, the CNIL discovered among other things that the camera in the office of six translators filmed them constantly, no sufficient information about the cameras had been provided and the computer workspaces were not secured by a password.

In July 2018, the President of the CNIL issued a formal notice to the company, asking it to inter alia move the camera to no longer film the employees constantly; inform the employees about the cameras and implement appropriate security measures for access to computer workspaces.

A second audit in October 2018 showed that the company had not taken any actions for the violations. The CNIL now imposed a fine of €20,000 considering the size and financial situation of the company.

CNIL fines French real estate company for violating the GDPR

7. June 2019

The French Data Protection Authority “Commission Nationale de l’Informatique et des Libertés” (CNIL) issued a 400k euro fine for the French real estate company “Sergic” for violating the GDPR.
Sergic is specialized in real estate development, purchase, sale, rental and property management and has published the website www.sergic.com , which allows rental candidates to upload the necessary documents for preparing their file.

In August 2018, a Sergic user contacted the CNIL reporting that he had unencrypted access, from his personal space on the website, to other users’ uploaded files by slightly changing the URL. On September 7, 2018, an online check revealed that rental candidates’ uploaded documents were actually freely accessible for others without prior authentication. Among the documents were copies of identity cards, health cards, tax notices and divorce judgements. CNIL informed Sergic on the same day of this security incident and the violation of personal data. It became apparent that Sergic had been aware of this since March 2018 and, even though it had initiated IT developments to correct it, the final correction did not take place until September 17, 2018.

Based on the investigation, the responsible CNIL body found two violations of the GDPR. Firstly, Sergic had failed to fulfil its obligations according to Art. 32 GDPR, which obliges controllers to implement appropriate technical and organizational measures to ensure a secure level of protection of the personal data. This includes for example a procedure to ensure that personal documents cannot be accessed without prior authentication of the user. In addition, there is the time that the company took to correct the error.

Secondly, the CNIL found out that Sergic kept all the documents sent by candidates in active base, although they had not accessed rental accommodation for more than the time required to allocate housing. According to the GDPR, the controller has the obligation to delete data immediately if they are no longer necessary in relation to the purposes for which they were collected or otherwise processed and no other purpose justifies the storage of the data in an active database.

The CNIL imposed a fine of € 400.000 and decided to make its sanction public due to inter alia the seriousness of the breach, the lack of due diligence by the company and the fact that the documents revealed intimate aspects of people’s lives.

Category: Data breach · French DPA · GDPR
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CNIL publishes model regulation on access control through biometric authentication at the workplace

9. April 2019

The French data protection authority CNIL has published a model regulation which regulates under which conditions devices for access control through biometric authentication may be introduced at the workplace.

Pursuant to Article 4 paragraph 14 of the General Data Protection Regulation (GDPR), biometric data are personal data relating to the physical, physiological or behavioural characteristics of a natural person, obtained by means of specific technical processes, which enable or confirm the unambiguous identification of that natural person. According to Article 9 paragraph 4 GDPR, the member states of the European Union may introduce or maintain additional conditions, including restrictions, as far as the processing of biometric data is concerned.

The basic requirement under the model regulation is that the controller proves that biometric data processing is necessary. To this end, the controller must explain why the use of other means of identification or organisational and technical safeguards is not appropriate to achieve the required level of security.

Moreover, the choice of biometric types must be specifically explained and documented by the employer. This also includes the justification for the choice of one biometric feature over another. Processing must be carried out for the purpose of controlling access to premises classified by the company as restricted or of controlling access to computer devices and applications.

Furthermore, the model regulation of the CNIL describes which types of personal data may be collected, which storage periods and conditions apply and which specific technical and organisational measures must be taken to guarantee the security of personal data. In addition, CNIL states that before implementing data processing, the controller must always carry out an impact assessment and a risk assessment of the rights and freedoms of the individual. This risk assessment must be repeated every three years for updating purposes.

The data protection authority also points out that the model regulation does not exempt from compliance with the regulations of the GDPR, since it is not intended to replace its regulations, but to supplement or specify them.

CNIL fines Google for violation of GDPR

25. January 2019

On 21st of January 2019, the French Data Protection Authority CNIL imposed a fine of € 50 Million on Google for lack of transparency, inadequate information and lack of valid consent regarding the ads personalization.

On 25th and 28th of May 2018, CNIL received complaints from the associations None of Your Business (“NOYB”) and La Quadrature du Net (“LQDN”). The associations accused Google of not having a valid legal basis to process the personal data of the users of its services.

CNIL carried out online inspections in September 2018, analysing a user’s browsing pattern and the documents he could access.

The committee first noted that the information provided by Google is not easily accessible to a user. Essential information, such as the data processing purposes, the data storage periods or the categories of personal data used for the ads personalization, are spread across multiple documents. The user receives relevant information only after carrying out several steps, sometimes up to six are required. According to this, the scheme selected by Google is not compatible with the General Data Protection Regulation (GDPR). In addition, the committee noted that some information was unclear and not comprehensive. It does not allow the user to fully understand the extent of the processing done by Google. Moreover, the purposes of the processing are described too generally and vaguely, as are the categories of data processed for these purposes. Finally, the user is not informed about the storage periods of some data.

Google has stated that it always seeks the consent of users, in particular for the processing of data to personalise advertisements. However, CNIL declared that the consent was not valid. On the one hand, the consent was based on insufficient information. On the other hand, the consent obtained was neither specific nor unambiguous, as the user gives his or her consent for all the processing operations purposes at once, although the GDPR provides that the consent has to be given specifically for each purpose.

This is the first time CNIL has imposed a penalty under the GDPR. The authority justified the amount of the fine with the gravity of the violations against the essential principles of the GDPR: transparency, information and consent. Furthermore, the infringement was not a one-off, time-limited incident, but a continuous breach of the Regulation. In this regard, according to CNIL, the application of the new GDPR sanction limits is appropriate.

Update: Meanwhile, Google has appealed, due to this a court must decide on the fine in the near future.

CNIL publishes guidance on data sharing

18. January 2019

At the end of last year, the French Data Protection Authority (“Commission Nationale de l’Informatique et des Libertés”, the “CNIL”) published guidance on sharing data with business partners or third parties. The CNIL stated that many companies that collect data from individuals transfer this data to “business partners” or other organisations especially to send prospecting emails. In case of a transmission the data subjects must maintain control over their personal data .

The published guidance state the following five requirements:

• Prior consent: Before sharing data with business partners or third parties such as data brokers, organisations must request the individual’s consent.

• Identification of the partners: The individuals must be informed of the specific partner(s) who may receive the data. According to the CNIL’s guidance, the organisation can either publish a complete and updated list containing the organisation’s partners directly on the data collection form or if such a list would be too long, it can integrate a link to the collection form. This should be inserted together with a link to their respective privacy policies.

• Information of changes to the list of partners: The organisations have to notify the individuals of any changes to the list of partners, especially if they may share the data with new partners. Therefore, they may provide an updated list of their partners within each marketing message sent to the individual and each new partner that receives the individual’s data must inform him or her of such processing in its first communication to the data subject.

• No “transfer” of the consent: Companies may not share the information they receive with their own partners without obtaining the consent of individuals, in particular with regard to the identity of new companies that would become recipients of the subject’s data.

• Information to be provided by the partner(s): The partner who received the individual’s data for their own marketing purposes must inform the data subject of the origin (name of the organisation who shared the data with them) and inform them of their data subject rights, in particular the right to object to the processing.

Category: EU · French DPA
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CNIL fines Telecom Operator

7. January 2019

The French Data Protection Authority CNIL imposed a fine of €250.000,00 on telecom operator BOUYGUES TELECOM for not taking required security measures to protect the personal data of its clients.

BOUYGUES TELECOM offered their clients an option to create a profile on their webpage to have easier access to their contract details and telephone bills.

In March 2018, CNIL was informed that a lack of security measures gave free access to personal data of clients of B&You, a subsidiary company of BOUYGUES TELECOM. Each profile had its own URL address, which involved the first and last name of the client. Just by exchanging the name in the URL address, one gained free access to first and last name, date of birth, e-mail address, address and phone number as well as contracts and bills. The violation of data security went on for two years and had an impact on over two million clients.

Shortly after CNIL was informed, BOUYGUES TELECOM notified the data breach to CNIL. The company explained that the incident occurred after the computer code, which depends on user authentication, was deactivated for a test phase, but was forgotten to be re-activated after completion of the test phase. After noticing the data breach, the company quickly blocked the access to the personal data.

Nevertheless, CNIL stated that the company failed to protect the personal data of its clients and violated its obligation to take all required security measures, especially as appropriate measures would have revealed the data breach earlier.

As the incident occurred before the legal validity of GDPR, CNIL decided to impose a fine of €250.000,00 on BOUYGUES TELECOM.

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