Tag: Data breach

Massive data breach in Sweden: Millions of Health Hotline Calls exposed online

22. February 2019

Recently around 2.7 million sensitive phone calls were uncovered by Swedish technology news site Computer Sweden. In total, 170,000 hours of conversation were available online on an unencrypted web server. The server had no login mechanism so the recorded calls could be accessed freely.

Sweden operates a national health advice line (1177), which is run by Swedish company Medhelp. For out-of-hour calls they subcontract with a Thailand-based firm called Medicall. According to repords, most of the uncovered calls were made outside the regular times and therefore answered by Medicall. A request from the BBC left Medicall unanswered.

The uncovered data is extremely private as People usually call 1177 seeking medical advice, talking about their symptoms, their kids’ illnesses and giving out their social security number.
The Swedish Data Protection Authority is currently investigating the case.

Apple advises app developer to reveal or remove code for screen recording

12. February 2019

After TechCrunch initiated investigations that revealed that numerous apps were recording screen usage, Apple called on app developers to remove or at least disclose the screen recording code.

TechCrunch’s investigation revealed that many large companies commission Glassbox, a customer experience analytics firm, to be able to view their users’ screens and thus follow and track keyboard entries and understand in which way the user uses the app. It turned out that during the replay of the session some fields that should have been masked were not masked, so that certain sensitive data, like passport numbers and credit card numbers, could be seen. Furthermore, none of the apps examined informed their users that the screen was being recorded while using the app. Therefore, no specific consent was obtained nor was any reference made to screen recording in the apps’ privacy policy.

Based on these findings, Apple immediately asked the app developers to remove or properly disclose the analytics code that enables them to record screen usage. Apples App Store Review Guidelines require that apps request explicit user consent and provide a clear visual indication when recording, logging, or otherwise making a record of user activity. In addition, Apple expressly prohibits the covert recording without the consent of the app users.

According to TechCrunch, Apple has already pointed out to some app developers that they have broken Apple’s rules. One was even explicitly asked to remove the code from the app, pointing to the Apple Store Guidelines. The developer was given less than a day to do so. Otherwise, Apple would remove the app from the App Store.

 

CNIL fines Telecom Operator

7. January 2019

The French Data Protection Authority CNIL imposed a fine of €250.000,00 on telecom operator BOUYGUES TELECOM for not taking required security measures to protect the personal data of its clients.

BOUYGUES TELECOM offered their clients an option to create a profile on their webpage to have easier access to their contract details and telephone bills.

In March 2018, CNIL was informed that a lack of security measures gave free access to personal data of clients of B&You, a subsidiary company of BOUYGUES TELECOM. Each profile had its own URL address, which involved the first and last name of the client. Just by exchanging the name in the URL address, one gained free access to first and last name, date of birth, e-mail address, address and phone number as well as contracts and bills. The violation of data security went on for two years and had an impact on over two million clients.

Shortly after CNIL was informed, BOUYGUES TELECOM notified the data breach to CNIL. The company explained that the incident occurred after the computer code, which depends on user authentication, was deactivated for a test phase, but was forgotten to be re-activated after completion of the test phase. After noticing the data breach, the company quickly blocked the access to the personal data.

Nevertheless, CNIL stated that the company failed to protect the personal data of its clients and violated its obligation to take all required security measures, especially as appropriate measures would have revealed the data breach earlier.

As the incident occurred before the legal validity of GDPR, CNIL decided to impose a fine of €250.000,00 on BOUYGUES TELECOM.

Data breaches in US-American healthcare sector discovered

4. January 2019

In the last weeks, several data breaches in different US states were discovered. The latest one occurred in the Choice Rehabilitation Center based in Missouri. Data of 4,309 patients was breached in a hack on a corporate email account from July 1 until the end of September. Choice discovered the hack in November and started an investigation after consulting with Microsoft. Provider’s emails were forwarded to a personal account, which was later deactivated.

The sent emails contained billing data for different medical services such as physical or speech therapy services. These included for example patient names, medical record numbers, treatment information, diagnoses and the beginning and end of treatment dates.

Just a few weeks before, the largest healthcare breach of 2018 became public. Due to a cyberattack on the health’s systems billing vendor AccuDoc Solutions, data of more than 2.65 million Atrium Health patients was breached. AccuDoc Solutions prepares bills and operates the online billing system for Atrium Health, which is a hospital network that comprises 44 hospitals in Georgia, North Carolina and South Carolina.

The compromised database contained data of patients and guarantors, comprising full names, addresses, dates of birth, insurance policy details, medical record numbers, account balances and dates of service. 700,000 patient’s social security numbers were also among the hacked data.

However, financial data such as credit card numbers are not affected. Even though the data breach is contained to AccuDoc Solutions, Atrium Health has hired a team to investigate the occurrence and has reviewed its security precautions. Those patients whose Social Security numbers were hacked are being offered one year of free credit monitoring.

Yahoo agreed to pay US$ 85 million after data breaches in 2013 and 2014

24. October 2018

As part of a court settlement filed Monday, Yahoo agreed to pay $50 million in damages and to provide two-years of free credit monitoring for services to 200 million people.

Around 3 billion Yahoo accounts were hacked in 2013 and 2014 but the company, which is now owned by Verizon, did not disclose the breach until 2016. Affected are U.S. and Israel residents and small businesses with Yahoo accounts at any time from January 1, 2012 to December 31, 2016. Apart from usernames and email addresses, millions of birthdates and security questions and answers were stolen. Not among the stolen information were passwords, credit card numbers and bank account information.

According to the settlement, the fund will compensate accountholders who paid for email services, who had out-of-pocket losses or who already have credit monitoring services. A refund of $25 per hour will be made for the time spent handling issues caused by the breach. Those with documented losses can ask for up to 15 hours of lost time ($375) whereas those who cannot document losses can ask for up to 5 hours ($125).

A hearing to approve the preliminary settlement is scheduled for November 29.

One year after the massive data breach at Equifax

27. July 2018

Last year at this time the Credit Bureau Equifax has been hacked and the sensitive data of approximately 143 million consumers has been affected.

The data breach is considered to be the worst data breach in US history, according to the scale and the nature of the information exposed. Hackers have entered the system and stole data like consumer’s name, social security numbers, birth dates, addresses and in some cases also driver’s license numbers, as well as credit card numbers.

After the data breach, the company had to be determined that they were not prepared for such an event, measures had to be taken. So what happened during the past year?

Equifax has remained fairly quiet amidst class action suits, congressional scrutiny, a Federal Trade Commission probe, and a wave of new state regulations designed to ensure that Equifax substantially improves its security defenses. Beyond others, in February a new Chief Information Security Officer, Jamil Farshchi, was hired. Farshchi had managed information security at high-stakes companies and cleaned up data breaches before. Furthermore, Equifax invested $200 million on data security infrastructure.

So the transformation is in process to create a world-class security program at Equifax.

TalkTalk fined by ICO

11. August 2017

According to a Press Release from the Information Commissioner’s Office (“ICO”), the TalkTalk Telecom Group (“TalkTalk”) was fined for violating the UK Data Protection Act. More than 21.000 customers could be the victims of scams and frauds.

As a result of an investigation in 2014, the ICO fined TalkTalk 100.000 GPB by failing to protect customer data. The breach was possible because of a lack of security of a portal holding a huge amount of customer data. One company with access to the portal was Wipro, an IT services company in India. 40 employees of Wipro had access to personal data of between 25.000 to 50.000 customers. During the investigation, three accounts were found that had unauthorized access to this portal. The ICO determined that TalkTalk did not ensure the security of the customer data held in this portal. There were different reasons:

  • The portal was accessible via any device. There was no restriction on which devices the portal can be accessed.
  • The search engine of the portal allowed wildcards searches (with * as a placeholder to get many results).
  • The search engine allowed up to 500 results per search.

The access rights were too wide-ranging regarding the high amount of customer data held by the portal. The ICO fined TalkTalk because it breached one of the principles of the UK Data Protection Act by not implementing enough technical and organizational measures.

Category: Personal Data · UK
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Nationwide: multistate data breach investigation settled by paying $ 5.5 million

According to Hunton & Williams, on the 9th of August, Nationwide Mutual Insurance Company (“Nationwide”), agreed to pay $ 5.5 million to settle a data breach investigation by attorneys general from 32 states concerning a data breach that exposed personal data of about 1.2 million individuals. They also published the settlement.

In October 2012, Nationwide and its wholly-owned subsidiary Allied Property & Cansualty Insurance Company (“Allied”) experienced a data breach that led to an unauthorized access to and exfiltration of certain personal data of their customers, as well as other consumers. Since Nationwide and Allied provide customers with insurance quotes, inter alia the following personal data are collected: full name, Social Security number, date of birth or credit-related score.

The attorneys general alleged that the data breach occurred when hackers exploited a vulnerability in the companies’ web application hosting software. Further, it is alleged that, after the data was exfiltrated, Nationwide and Allied applied a software patch, that was not previously applied, to address the vulnerability.

Besides the $ 5.5 million Nationwide and Allied agreed to implement a series of steps to update its security practices. Besides other measures that are listed in the settlement a technology officer shall be appointed that should manage and monitor security and software updates to ensure that future patches and other security updates are applied.

The highest sanctions in Europe so far imposed by the Italian DPA

16. March 2017

Ultimately, the Italian police department (in cooperation with Garante – Italian data protection authority) has carried out an investigation, which has revealed a violation of a data protection legislation and specific actions aimed at introducing the legal circulation of money onto the Chinese market.

Four agent companies and one multinational have turned out to split money transfers for remaining sub-threshold under this perspective. Under these circumstances an unlawful massive personal data processing of unaware individuals (payments and senders) has been performed. What is more, some of the records were up to be filed by not existing individuals or even deceased. Other records however, were left blank.

Taking into account all of the gathered facts, which actually indicated that personal data were used in order to unlawfully avoid the money laundering provisions, a wide-ranging Italian data protection authority sanctioning initiative has been launched. As a result, Garante has issued the highest fines ever in Europe.

Given the number of violations of data protection provisions, the Garante has set the whole amount of sanctions up to a total sum of almost 11,000,000 euros (850,000; 1,260,000; 1,590,000 1,430,000 euros for the agent companies and 5,880,000 euros for the multinational company).

It is believed that such a strict data protection authorities sanction will encourage individual data controllers and companies to accelerate their compliance with the upcoming GDPR (May 2018).

Customer passwords from Deutsche Telekom are for sale on the dark web

29. June 2016

Although the company stated this week that is has not been the victim of a cyber attack, account passwords from Deutsche Telekom, a German telecommunication company, are for sale on the dark web.

The respective stolen data was estimated to range from 64,000 records to 120,000 records.

Furthermore, the company hinted that the leaked data was obtained from another source, probably stolen via phishing. In its statement the company said that the sample of records were “real and current”.

The mentioned statement goes on by claiming that the company has 156 million global customers and that it has issued a warning due to the stolen data which suggests that all of its customers change their passwords.

Thomas Kremer, Telekom data privacy head, elaborates: “We want to use the event to promote a regular exchange of passwords”

 

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