Tag: Messenger Apps

Data protection risks with regard to WhatsApp and Snapchat on business phones

6. June 2018

The use of the chat services WhatsApp and Snapchat on smartphones used for business purposes will in future be forbidden for employees of the automotive supplier Continental: For data protection reasons, the employer prohibits its employees from downloading the apps. This ban affects approximately 36,000 mobile phones worldwide.

The ban is based on the fact that social media services access users’ address books and thus personal (and possibly confidential) data. The messenger apps do not restrict access to personal data in their settings, so Continental consequently decided to ban the apps from service mobile phones to protect business partners and its own employees.

Under the current terms of use, users of WhatsApp agree to provide contact information “in accordance with applicable laws”. WhatsApp hereby shifts its data protection responsibility to its users, who in fact confirm that they have obtained a corresponding declaration of consent for data processing from every person in their address book. The social media service will be aware that this is practically impossible to guarantee.

In order to ensure an adequate level of data protection, the latter would therefore be obliged to design the default settings to conform to data protection requirements. Such a change could also have a positive effect on the company itself, considering that this would remove the breeding ground for the prohibition. WhatsApp could then be used on countless other smartphones.